HIRING ASAP - Healthcare Customer Service Representative

Position Overview

We are seeking a detail-oriented and customer-focused professional to support transportation coordination and administrative operations. In this role, you will manage inbound and outbound communications, schedule non-emergent transportation services, and ensure exceptional service delivery at every touchpoint.

FULLY IN OFFICE UNTIL TRAINING IS COMPLETE – THIS POSITION STARTS NEXT TUESDAY, SEPTEMBER 30TH.

Key Responsibilities

• Customer Interaction & Support: Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate transportation services; deliver exceptional service; conduct outbound calls to confirm trip details and follow-up on inquiries; and respond professionally to customer inquiries and complaints with proper documentation.
• Transportation Coordination: Schedule trips using transportation management systems to ensure cost-effectiveness and contract compliance; provide daily scheduling support for Eligibility staff; and track and manage payments for replacement ID cards.
• Administrative & Office Management: Accurately enter and maintain customer contact information in software systems; manage office supplies and vendor contacts; maintain vendor files and recommend alternative suppliers; and design and maintain electronic filing systems including document scanning and organization.
• Compliance & Confidentiality: Ensure all activities comply with HIPAA regulations and maintain confidentiality standards.
• Special Projects & Reception: Provide support for special projects and deliver professional reception coverage, maintaining a welcoming and organized front office environment.

Required Qualifications

• Healthcare call center experience
• Strong knowledge of medical terminology
• Excellent communication and interpersonal skills
• High School Diploma
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in data entry and office software systems
• Experience in customer service or transportation coordination preferred
• Familiarity with HIPAA compliance standards
• Detail-oriented with strong organizational skills

Benefits & Perks

Compensation: The pay range for this position is $16.00 - $16.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace: Hybrid position in Phoenix, AZ.
• Application Deadline: Oct 8, 2025.