Regional Manager of Operations

Position Overview

A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, your ability to build relationships and deliver results from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. You’ll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices, while effectively communicating with patients and the dental team. Location: New Braunfels, Texas.

This position reports to the Regional Director of Operations (RDO).

Key Responsibilities

• Oversee the administrative operations of 8 to 10 supported dental offices between San Antonio and Kyle, Texas.
• Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office.
• Motivate team members, resolve conflicts, and make difficult decisions.
• Analyze business reporting and create recommendations/actions to attain yearly budgetary and contribution goals, prioritizing practice performance issues affecting Same Office Growth (SOG), revenue, and profitability (EBITDA).
• Monitor P&L statements for each supported practice and develop effective strategies to close performance gaps.
• Coordinate with multiple supported practices and Practice Managers across a large region, including scheduling quarterly in-practice business meetings.
• Hire, train, and coach Practice Managers.
• Participate in interviewing and contribute to the selection of supported dentists.
• Develop workforce planning, recruiting, and retention strategies to maintain optimum practice performance.
• Provide reports and recommendations to management on the performance of supported practices.
• Undertake other projects as assigned.

Required Qualifications

• Completion of one of the following: at least five years of business management experience OR an associate degree with a minimum of 3 years of business management experience OR a Bachelor’s degree with one year of experience.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to frequently travel with some overnight stays.
• Excellent verbal and written communication skills.
• High level of maturity, personal initiative, and sound judgment.
• Outstanding relationship-building, interpersonal, and leadership skills.
• Exceptional customer service skills with the ability to build a comfortable and approachable rapport with patients.
• Adequate dedicated space at home or an alternate work location to support work-related activities.
• If necessary, verifiable family care services in place to ensure undisturbed work periods.

Preferred Qualifications

• Working knowledge of dental procedures and terminology.
• A minimum of 2 years managing multiple practice or retail store locations.
• Experience in dental practice management.
• Familiarity with practice management software, preferably Dentrix.

Benefits & Perks

• Training and supporting tools in practice management and leadership provided.
• All reasonable travel-related expenses covered under the company’s travel & expense policy.
• Company-provided equipment including a laptop and mobile phone.
• A generous benefits package that puts our people first at Heartland Dental.