Call Center Customer Service Representatives

Position Overview

Caba Contractors, Inc. is a family owned and operated company dedicated to serving our community and providing top‐quality construction services. Our commitment to excellence and customer satisfaction has resulted in high repeat business and referrals. In this role, you will support customer communications by handling calls, scheduling clinical appointments, processing transactions, and participating in quality improvement initiatives.

Key Responsibilities

• Answer phones, route calls, take messages and direct inquiries to the desired destination.
• Schedule clinical appointments, receive and record payments, and perform data entry as required.
• Answer customer inquiries with a professional attitude while adhering to departmental goals.
• Process transactions accurately.
• Utilize internal resources, including computer systems and online tools, to arrive at the right client solutions.
• Actively participate in the Quality Improvement Process.
• Demonstrate excellent call handling skills, displaying patience and respect on all calls.
• Establish rapport with customers, ensuring they feel unique and valued.
• Complete Client Benefit/Insurance Plan Training and maintain ongoing education.
• Clearly define problems and escalate concerns appropriately when necessary.

Required Qualifications

• High school diploma or G.E.D.
• Excellent telephone skills with the ability to manage a high volume of calls.
• Experience using an electronic health record or scheduling software.
• Knowledge of standard office procedures and equipment.
• Good interpersonal and organizational skills, with a keen attention to detail and discretion regarding HIPAA and other confidential information.
• Ability to manage multiple tasks simultaneously and communicate clearly with a diverse population.
• Basic keyboarding skills and familiarity with Microsoft Word and Outlook.

Preferred Qualifications

• Ability to identify necessary actions to complete tasks and achieve results.
• A positive and collaborative mindset when working with others.
• Strong listening skills and the ability to work with a wide range of customers to achieve "win-win" outcomes.
• Quick learning ability and information retention to support decision making.
• Display empathy and excellent written and verbal communication skills.
• Efficient multi-tasking skills, particularly juggling phone conversations and research.
• Punctuality and strong organizational skills.
• Exceptional attention to detail and personal accountability in solving customer issues.
• A genuine "of service" attitude towards others.

Benefits & Perks

• 401K
• Dental
• Life
• Medical
• Vision