Computer Technician

Position Overview

Title: Computer Technician
Installs, repairs and maintains campus technology across all seven of the College's campuses.
Salary: $45,727.50 to $54,873.00 annually, depending on experience.

Key Responsibilities

• Troubleshoots and repairs microcomputer hardware and peripherals.
• Plans, designs and installs new endpoint devices and software systems.
• Administers and maintains software deployment systems and creates images and installation packages.
• Reviews and resolves service tickets for campus-related requests.
• Responds to technical dispatch requests escalated from the service desk.
• Maintains an inventory of campus technology equipment, supplies, parts and stock.
• Maintains an inventory of software and licensing.
• Works with third-party vendors to resolve technical problems when necessary.
• Troubleshoots network related issues and audio/visual systems.
• Supports and assists with technical infrastructure systems such as electronic door access, security cameras and UPS devices.
• Occasionally travels throughout the service area to other campuses.

Required Qualifications

• Education: High School Diploma
• Experience Required: Three (3) years of relevant experience, including at least one (1) year in technical support.

Preferred Qualifications

• Associate's degree
• Five (5) years of experience in installation, maintenance and repair of computer hardware, software and network equipment
• CompTIA A+ certification
• Experience with Microsoft Endpoint Manager, JAMF and Quest Kace SMA/SDA