Human Resources Business Partner- Bilingual

Job Description

Flagship Facility Services, Inc. is looking for an HR Business Partner with a solid generalist skill set and experience including strengths in labor relations and field operations. The successful candidate will possess strong planning, organizational, analytical, communication, collaboration skills, and have demonstrated the ability to effectively manage multiple projects in an extremely fast-paced environment. The ideal candidate will have significant experience operating in a heavy union environment and interacting with a blue-collar workforce.

• Must be bilingual in Spanish and English
• Will work out of the Denver airport M-F, flexible Schedule needed as this is a 24x7 environment.

Benefits

• 401(k) w/ Match
• Flexible Unlimited PTO
• Dental Insurance
• Health Insurance
• Vision Insurance

Essential Functions

• Direct Labor Relations Oversight: Manage union relations by ensuring rigorous compliance with Collective Bargaining Agreements (CBAs) and maintaining a deep understanding of contractual obligations.
• Stakeholder Engagement: Act as the primary liaison between union representatives, employees, and management to foster transparent and consistent communication on all labor matters.
• Dispute & Performance Management: Lead the progressive discipline process and oversee the end-to-end grievance and dispute resolution cycles to ensure fair and legal outcomes
• Conducts weekly meetings with operation leadership.
• Consults with line management, providing HR guidance when appropriate.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Act as the first level of support to trouble-shoot HR applications and systems, and HR-related report writing problems encountered by users.
• Develop and nurture productive partnerships with internal and external stakeholders.
• Help customers and partners meet their business objectives by pro-actively providing timely employee information reports.
• Daily shift reports to be uploaded to the city designated system.
• Oversight of payroll compliance with team members to ensure employees are clocking in and out and approval is happening as scheduled.
• Monitoring of Trax reports and compliance for the shifts.
• Respond and dispatch for MCC requests (Via phone, email, and Radio) and other city related requests in a timely manner. This is to include the amount of time required for an effective response per the scope.
• Performs other related duties as assigned.

Knowledge and Skills

• Strong process orientation, analytical and problem-solving skills, and attention to detail.
• Excellent customer orientation, interpersonal and verbal/written communication skills.
• Excellent project/time management and organization skills and ability to work under dynamic deadlines.
• Computer proficiency with Microsoft Office products and comprehensive knowledge/experience with HRIS systems a must.
• Report development and analysis required. Functional guidance skills for administrative support needs.

Education and Work Experience

• Bachelor’s degree in business preferably in Human Resources Management.
• Human Resources or equivalent education and/or experience. HR certification a plus.
• A minimum of 5 years customer-centric, business-aligned, operationally oriented Human Resources Business Partner experience.
• Service industry experience preferred.
• A minimum of 3 years of Union experience.