IT Support Technician

Title: IT Support Technician

Location: Ocoee, FL

Position Summary

We are seeking a skilled Customer Support Technician to join our IT team. This role provides both in-person and remote technical support for all enterprise hardware, software, and network systems. The ideal candidate is a problem-solver, adaptable, and customer-focused professional who can troubleshoot, configure, and maintain IT resources in a fast-paced environment.

Key Responsibilities

• Install, configure, and troubleshoot computers, mobile devices, printers, scanners, and software systems
• Provide technical support for video conferencing and audiovisual equipment (MS Teams Rooms, Zoom, GoToMeeting)
• Monitor and maintain systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
• Identify hardware, software, or network issues, and implement solutions efficiently
• Maintain detailed documentation of incidents, installations, and IT asset tracking
• Collaborate with IT team members on projects, initiatives, and process improvements
• Participate in after-hours on-call rotation and respond to urgent IT requests
• Travel to remote locations as needed to provide support
• Lift and move IT equipment (up to 50 lbs) safely

Required Skills & Qualifications

• High school diploma or equivalent; additional IT certifications (CompTIA A+, Microsoft Certified) preferred
• Experience in enterprise IT support or similar environment
• Proficiency with Windows 10/11, Office 365 (Outlook, Excel, Word, Teams)
• Familiarity with video conferencing platforms and audiovisual equipment
• Strong problem-solving, critical thinking, and analytical skills
• Ability to manage multiple priorities and work independently or as part of a team
• Excellent communication and customer service skills
• Comfortable performing in high-pressure situations

Additional Requirements

• Must be: reachable via a company-provided smartphone with data service compliant with FDOT security requirements
• Able to: keep software and mobile applications up to date, including Outlook, Teams, and ServiceNow
• Flexible: to work onsite within core hours (7:00 AM - 6:00 PM, Mon-Fri)

Why Join Us

• Opportunity to work in a dynamic IT enterprise environment
• Gain experience with cutting-edge systems, collaboration tools, and AV technology
• Competitive hourly rate and recommended employee benefits