Entry Level Computer Helpdesk Support Assistant
Entry Level Technology Jobs9 months ago
Melbourne, Florida, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
Our client is a well-known healthcare company with offices in Melbourne, seeking an Entry Level Computer Support Assistant. In this role, you will support the Help Desk Support Specialists by providing technical assistance related to computer systems, hardware, and software. You will respond to user queries, address system issues in a timely and professional manner, and aid in training users on basic system functions while collaborating closely with the IT team.
Key Responsibilities
- Support the Help Desk Support Specialists in delivering technical assistance.
- Answer user queries and resolve issues related to computer systems, hardware, and software.
- Collaborate with the IT team to troubleshoot and resolve system and hardware problems.
- Assist in training users on basic system and computer functionalities.
Required Skills
ticketing system usage
communication
customer service
basic computer troubleshooting
hardware support
software installation