Computer Operations Manager (Onsite - Celebration, FL)

About the Role

We are seeking an experienced Computer Operations Manager to support one of our enterprise government-sector clients. This role oversees daily IT operations, manages support teams, ensures system uptime, and drives operational excellence across multiple technology environments.

This is a hands-on leadership role responsible for service delivery, performance monitoring, incident management, team oversight, and field-based support activities.

Key Responsibilities

• Lead and manage day-to-day IT operations across multiple sites.
• Oversee system performance, uptime, and service delivery metrics.
• Direct incident response and ensure timely escalation/resolution.
• Supervise technical staff, provide coaching, and conduct evaluations.
• Develop and enforce IT operational standards, best practices, and SLAs.
• Plan and coordinate technology upgrades, deployments, and integrations.
• Support hardware/software installations, patching, and troubleshooting.
• Provide advanced support for network and telephony components.
• Maintain operational documentation and ensure policy compliance.
• Participate in disaster recovery and business continuity planning.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 7+ years of IT experience, with at least 3+ years in a leadership or operations management role.
• Strong background in production support, enterprise IT operations, and incident management.
• Proven experience managing technical teams in fast-paced environments.
• Excellent communication, problem-solving, and decision-making skills.

Preferred Skills

• Experience supporting enterprise infrastructure and multi-site operations.
• Knowledge of network/telephony systems troubleshooting.
• Strong understanding of IT governance, compliance, and operational standards.
• Ability to mentor staff and promote a high-performance culture.

Work Environment

• Onsite only in Celebration, Florida
• Work hours between 7 AM - 6 PM, Monday-Friday (standard or rotating)
• On-call rotation required
• Must pass a Level II background check