Customer Service Team Member

Position Overview

Mixed is seeking an experienced and detail oriented professional to join its Customer Success Team and help scale a rapidly growing direct-to-consumer fashion business in NYC. Launched in 2021 and growing 25x in the past year, Mixed is a bootstrapped and profitable brand celebrated for its bold, distinct style and immersive in-person experiences.

At Mixed, our mission is to amplify our customers’ unique identities and inspire them to be seen in full color. We believe in embracing every facet of your individuality even when it challenges convention.

Key Responsibilities

• Manage various aspects of direct-to-consumer operations including fulfillment, customer service, returns, and inventory management.
• Field product questions and provide outstanding service and support to customers.
• Ensure a consistently excellent customer experience that brings joy and a personal touch to the Mixed shopping journey.
• Coordinate tasks effectively to positively impact overall business outcomes.

Required Qualifications

• Proven experience in a customer success or similar role with a strong attention to detail.
• Organized, efficient self-starter who embraces challenges and thrives in a startup environment.
• Passion for the Mixed brand and an inherent drive to deliver excellent customer experiences.
• Ability to work in an in-person position and travel to our studio at the Brooklyn Navy Yard.