Entry Level Technical Support Engineer

Position Overview

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands-on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Benefits & Perks

IBM Support is a cornerstone of client success, known for:

• Industry-leading customer satisfaction
• 24x7 global availability and proactive engagement with our clients
• Secure data handling aligned with global standards
• Expertise and efficiency powered by AI tools like watsonx and copilot
• A culture of learning, collaboration, and innovation!

Key Responsibilities

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.
• Fluent in English.

Preferred Qualifications

• Experience within customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.