Call Center Representative- Healthcare- Remote- Norwood- Part Time

Position Overview

The Call Center Representative position at Atrius Health is a part‑time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction.

Key Responsibilities

• Receive incoming calls and assist patients with appointment management and inquiries.
• Provide extraordinary customer service and problem‑solving support to strengthen the patient/clinician relationship.
• Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively.
• Communicate clearly and professionally with patients to improve access and understanding of their care.
• Handle a minimum of 70 calls a day while maintaining a high level of service.

Required Qualifications

• A minimum of one year in a clinical or customer service setting preferred.
• Experience with electronic medical records (EMR) and EPIC or other registration systems required.
• Strong computer skills, including proficiency in word processing and spreadsheet programs.
• Excellent verbal and written communication skills.
• Ability to multi‑task and manage time effectively.

Preferred Qualifications

• Working knowledge of patient‑related documents preferred.
• A bachelor's or other non‑clinical degree combined with an interest in healthcare.

Benefits & Perks

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Vision insurance