Insurance Sales Agent

Job Title: Insurance Sales Agent

Status: Exempt

Reports To: Chief Executive Officer

Supervisory Responsibilities: N/A

Job Summary

The Insurance Sales Agent is responsible for driving sustainable growth of the agency by developing strong client relationships, identifying and closing new business opportunities, and expanding coverage solutions for existing clients. This role combines proactive sales efforts with consultative advising, ensuring clients receive appropriate insurance and risk management solutions aligned with their needs. The Insurance Sales Agent collaborates closely with internal teams and carrier partners, upholds regulatory and company standards, and represents First State with professionalism, integrity, and a commitment to long-term customer relationships.

Essential Functions

Job Specific:

• Develop and manage a profitable book of business by prospecting, qualifying, and closing new insurance opportunities aligned with agency goals.
• Meet or exceed individual sales and production goals established annually through consistent pipeline development and client engagement.
• Build and maintain strong relationships through networking activities and the establishment of centers of influence within the community.
• Educate prospective and existing clients on insurance products and coverage options to support informed decision-making and long-term risk management.
• Identify opportunities to round accounts, cross-sell additional products, and refer business within First State entities to support organizational growth.
• Coordinate closely with the account management team to ensure smooth transitions for new business, renewals, policy reviews, and claims support.
• Provide accurate technical guidance and insurance recommendations while ensuring compliance with carrier guidelines, company policies, and regulatory requirements.
• Maintain complete and accurate client records by entering data into the customer management system, completing applications and documentation, and reviewing new and renewal policies for accuracy.
• Participate in ongoing training, education, and sales meetings to strengthen product knowledge, sales effectiveness, and industry awareness.
• Promote positive working relationships between the agency and its carrier partners through professional communication and responsible representation.
• Support the onboarding and development of new agency employees by mentoring on agency procedures and best practices, as needed.
• Perform additional duties as assigned to support agency operations and business objectives.

Agency Specific:

• Exhibit professionalism in appearance and attitude, maintaining confidentiality and ethical behavior at all times.
• Provide timely assistance and support to both co-workers and customers, ensuring exceptional service and accurate information.
• Demonstrate a commitment to The First State Way by upholding First State’s customer service standards in all interactions, fostering positive relationships with both external customers and internal team members.
• Adhere to regular attendance, punctuality, and break schedules.
• Take responsibility for personal actions and be accountable for performance.
• Promote and cross-sell company services while participating in training opportunities as required.
• Remain vigilant and knowledgeable about crisis procedures, including emergency protocols such as robbery.
• Comply with all agency policies, procedures, and regulations, and report any concerns to Human Resources or upper-level management immediately.

Knowledge, Skills, and Abilities (KSAs)

• Proficient in Microsoft Office and general office machinery.
• Attentive to detail with a high degree of accuracy.
• Self-motivated and capable of working independently.
• Effective at interacting with customers, management, and other employees.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent customer service orientation and communication skills, both verbal and written.
• Flexible and able to work under pressure, prioritize tasks, and meet deadlines.
• Well-organized with a courteous and diplomatic approach.
• Demonstrates sound judgment and strong organizational skills.
• Able to hear and communicate effectively with customers, co-workers, and external contacts.
• Proficient in reading and writing.

Qualifications

• Bachelor’s degree in Business Administration or a related field is preferred; relevant insurance industry experience may be considered in lieu of a degree.
• One to three years of experience in insurance sales, client service, or a related role is preferred.
• Current Nebraska Property and Casualty (P&C) insurance license required, or the ability to obtain licensure within a specified timeframe.
• Strong understanding of insurance products, sales principles, and client relationship management practices.
• Valid motor vehicle driver’s license required.

Physical Demands

• Engage in routine physical activities such as walking, standing, sitting, stooping, bending, pushing, and pulling.
• Ability to read reports and use a computer effectively.
• Lift and carry items up to 30 pounds daily, including file boxes and office supplies.

Work Environment

• Primarily indoors in an environmentally controlled setting.
• Occasional travel by car to visit other company locations may be required.
• Flexibility for occasional evening and weekend work to achieve established goals.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.