Analyst, Customer Analytics

Position Overview

Join us in revolutionizing an entire industry's customer engagement where we prioritize human connection through technology. As theAnalyst, Customer Analytics, you will harness data from across the organization to create automated, insightful reports and analyses that reveal key trends, optimize performance, and drive strategic decision-making. You will evaluate processes, apply advanced statistical methods, and develop models that unlock business opportunities, improve customer experience, and boost sales and retention. Our trusted American brand challenges norms while supporting a culture recognized by USA Today as a 2024 Top US Workplace. We are dedicated to making a meaningful impact on everyday Americans, working families, and average income households.

Key Responsibilities

• Access and leverage data from various areas to develop automated, easy-to-understand reports and ad hoc analyses that effectively answer questions, identify patterns, and highlight operational metrics.
• Assist with analyzing data to evaluate process effectiveness and performance across multiple dimensions.
• Develop and implement processes that maximize statistical methods, scenario planning, and model development to optimize business outcomes.
• Proactively seek new opportunities to increase sales, improve retention, and enhance the customer experience by collaborating with cross-functional teams.
• Build compelling presentations for leadership and board-level meetings.
• Actively participate in data transformation projects by developing critical data flows from various sources to standardized, automated reports.
• Support the development, implementation, testing, documentation, and ongoing validation of reporting and data processes in support of organizational KPIs and metrics.

Required Qualifications

• Bachelor’s degree or equivalent experience in Business Statistics, Applied Mathematics, or a related technical field.
• Proven experience in a customer analytics role.
• Intermediate proficiency in Excel, including formulas, VLOOKUP, and formatting.
• Experience using SQL, Python, or similar tools to query, analyze data, and present results.
• Experience with Power BI or Tableau for data visualization and dashboarding.
• A diverse analytical background applicable across multiple lines of business or departments.
• Previous experience in insurance or financial services is preferred.

Benefits & Perks

• Enjoy ahybrid work environmentthat promotes work-life balance.
• Comprehensive medical, dental, and vision coveragestarting from your first day.
• Employer 401k matchand employer contribution to a pension plan.
• Generous PTOand paid parental leave to support your family needs.
• Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company.