Customer Service Representative (Remote Anywhere in the US)

Position Overview

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.

Key Responsibilities

• Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.
• Utilize multiple applications and available resources to ensure prompt member and provider satisfaction.
• Document and track contacts with members, providers, or any additional callers.
• Complete outbound calls to members or providers to provide education and/or assist with escalations.
• Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care.
• Provide end to end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.
• Guide the member through their plan benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

Required Qualifications

• 1-2 years previous call center experience.
• Ability to handle calls efficiently in a high paced call center environment.
• Strong verbal and written communication skills.
• Must be focused, detail oriented and quality driven.
• Strong critical thinking skills.
• Supports individual, team, and business goals and initiatives.
• Must demonstrate member centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution
• Education High School or GED equivalent.

Compensation

This Customer Service Representative has a pay rate of $18.00 per hour and will be a work from home position.

Pay Range: The typical pay range for this role is: $17.00 - $28.46

Benefits & Perks

• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year.