UI/UX Designer – Healthcare Contact Center

Title:

UI/UX Designer – Healthcare Contact Center

Location:

Minneapolis, MN (Hybrid) - Local candidates are highly preferred due to onsite expectations.

Key Responsibilities:

• Conduct user research, interviews, and usability testing to understand user needs and behaviors.
• Create user journeys, personas, wireframes, and prototypes.
• Design intuitive and user-friendly workflows to enhance user satisfaction.
• Develop visually compelling UI designs aligned with brand guidelines.
• Ensure responsive and accessible design across web and mobile platforms.
• Work closely with Product Managers, Developers, and stakeholders to define and implement design solutions.
• Contribute to and maintain design systems, style guides, and UI components.
• Conduct usability testing and iterate designs based on user feedback and analytics.
• Stay up to date with UI/UX trends, tools, and best practices; advocate for user-centered design principles.

Required Qualifications:

• Bachelor’s degree: in Design, Human-Computer Interaction, Computer Science, or related field (or equivalent experience).
• Proven experience as a UI/UX Designer or similar role.
• Strong portfolio showcasing user-centered design projects.
• Proficiency in design tools such as: Figma, Sketch, Adobe XD, or similar.
• Solid understanding of user-centered design principles, interaction design, information architecture, responsive and accessible design.
• Experience with wireframing, prototyping, and usability testing.
• Strong communication and collaboration skills.