Restaurant Operations Manager

Position Overview

THE RESTAURANT & OPERATIONS MANAGER provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience. Compensation: $58,629 - $68,976. Dave & Buster's Inc./Main Event Entertainment is an Equal Opportunity Employer and participates in E-Verify in states where required.

Key Responsibilities

• Develop and lead hourly team members to exceed guest expectations
• Demonstrate proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interact with guest service-focused team members in recruiting, hiring, coaching, training, and fostering professional development
• Live our core values and lead others to do so while collaborating with management to achieve high-quality, timely results

Required Qualifications

• Must be 21+ years of age
• 2+ years of Restaurant/Hospitality experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• Ability to work weekends, nights, and holidays in a fast-paced, noisy environment

Preferred Qualifications

• Passion for working in a fast-paced, multi-faceted Restaurant/Entertainment scene
• Exceptional communication skills that inspire FUN among team members and guests
• A results-driven mentality – no goal is too challenging
• Capability to handle high-pressure days (e.g., 100K days) while maintaining stamina during long shifts
• A proven ability to oversee all aspects of the business, from minor details to the big picture

Benefits & Perks

• Competitive salary with a quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program and Buster's Legacy Fund (supports team members during difficult times)
• 401K matching plan
• FREE food and FREE gameplay
• Join a large leadership team with multiple managers per shift in a FUN work environment
• Opportunities for career growth with two FUN brands (Dave & Buster's and Main Event Entertainment) under one roof