Account Director

Position Overview

The Account Director is a key role at C&W with the responsibility to drive profitability, overall client satisfaction and exceptional service delivery for assigned accounts. This role is accountable for managing $2MM - $5MM in revenue while leading one or more client accounts within Global Occupier Services (GOS) across multiple service lines including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Workplace & Portfolio Strategy.

Key Responsibilities

• Manage the financial and contract performance outcome of one or more account teams.
• Maintain a thorough understanding of the client’s business goals and strategies to align real estate services accordingly.
• Establish and implement the overall vision, strategy, and performance metrics for applicable service lines.
• Develop and maintain strong client relationships.
• Implement and manage account governance processes.
• Provide disciplined contract management to ensure superior delivery of all contract deliverables.
• Collaborate with the GOS Management team to develop service delivery strategies, structure service delivery models, craft alternative pricing, and lead multi-disciplinary teams for RFP responses and presentations.
• Utilize a thorough understanding of the C&W platform to identify existing and new opportunities for enhancing service solutions.
• Oversee risk mitigation and dispute resolution for both the client and C&W.
• Lead and actively manage account talent in partnership with HR, promoting diversity & inclusion, conducting talent and performance reviews, and managing succession planning.
• Attract, mentor, and retain top talent to drive superior team performance.
• Drive collaboration with partners including Finance, HR, Sourcing, Legal, and GCI to enhance overall performance.
• Be responsible for revenue generation, account P&L management, profitability, and overall financial performance.
• Contribute to the overall service and financial performance of C&W through effective cross-selling and contract expansion.
• Ensure decisions are supported by both quantitative and qualitative analytics.

Required Qualifications

• Bachelor’s degree required
• Minimum of 10 years at a Senior Management level or in a similar capacity
• Experience in directly leading and managing multi-discipline teams
• Proven client, P&L, and contract management experience
• Experience managing integrated services accounts including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting
• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge in one or more areas such as IFM, PDS, TM, LA, or SCON
• Strong skills in financial analysis and a solid understanding of financial concepts
• Ability to comprehend, analyze, and interpret complex business documents

Preferred Qualifications

• Master’s degree or MBA preferred

Benefits & Perks

• Health, vision, and dental insurance
• Flexible spending and health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work
• Competitive Pay through a comprehensive benefits package
• Compensation: $157,250.00 - $185,000.00