Patient Engagement Advocate (Call Center Representative)

Position Overview

Join a mission-driven rehabilitation team where compassion, inclusion, and patient care are at the core. As a Patient Engagement Advocate, you’ll be the first point of contact for patients seeking physical, occupational, speech, and behavioral therapy services. You’ll play a critical role in ensuring a seamless, empathetic, and informative patient experience via phone, email, and chat.

Key Responsibilities

• Engage patients in a caring, empathetic manner to schedule appointments and provide support.
• Deliver a “local” experience using available tools to offer tailored information about clinics and providers.
• Educate patients on services, processes, and insurance/payment options.
• Collaborate with internal teams to improve the patient journey and resolve service issues.
• Accurately document interactions and follow communication protocols to support data-driven improvements.

Required Qualifications

• High school diploma or equivalent (college degree preferred).
• 2-3 years of customer support experience, including at least 1 year in a call center.
• Experience in sales or telesales is preferred.
• Strong communication, multitasking, and problem-solving skills.
• Comfortable using multiple systems and working in a KPI-driven environment.
• Must have a quiet, dedicated home workspace and reliable high-speed internet.

Preferred Qualifications

• Empathetic and patient-focused
• Team-oriented with a growth mindset
• Technically proficient and coachable
• Able to maintain accuracy and composure in a fast-paced environment

Benefits & Perks

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: $14.00 - $16.00 per hour
• Expected Hours: 40 per week
• Schedule: 8 hour shift
• Work Location: Remote