Call Center Analyst

Hobby Lobbyabout 1 month ago
Oklahoma City, Oklahoma
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

Hobby Lobby Stores is looking forfull time Maintenance Dispatch personnel. In this role, you will provide customer service to retail stores by responding to building maintenance requests, locate, dispatch, and provide directions to contractors, follow up regarding schedules and work conditions, and complete work orders accurately and in a timely manner. Additional duties will be assigned by your supervisor. Hobby Lobby is anEqual Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Key Responsibilities

  • Provide customer service to retail stores by responding to building maintenance requests.
  • Locate, dispatch, and provide directions to contractors associated with building maintenance.
  • Follow up with contractors regarding schedules and conditions of work/services performed.
  • Complete work orders accurately and in a timely manner.
  • Perform additional duties as assigned by supervisor.

Required Skills

Work Order Management
Communication
Customer Service
Dispatch Coordination
Maintenance Coordination
Scheduling