Help Desk Technical Assistant (OPS)

University of North Florida Job Vacanciesabout 2 months ago
Anywhere
Hybrid
Full-time
Junior Level (1-3 years)

Job Description

Required Qualifications

This posting is for Non UNF Students Only.

  • Possess exceptional customer service skills
  • Demonstrate excellent written and verbal communication skills
  • Self-motivated and able to adapt to changing dynamics in workflow
  • Ability to support clients both remotely and on site
  • Excels in a team environment
  • Aptitude to learn on the job from co-workers and supervisors

Preferred Qualifications

  • Experience and ability to work with Windows 10
  • Experience and ability to work with OSX /macOS
  • Experience and ability to work with Microsoft Outlook 2016 and 365
  • Virus remediation
  • Audio/Visual Experience
  • Configuring Exchange accounts on mobile operating systems

Required Skills

Adaptable to changing dynamics in workflow
Experience with Microsoft Outlook 2016 and 365
Audio/Visual Experience
Exceptional customer service skills
Configuring Exchange accounts on mobile operating systems
Experience with Windows 10
Aptitude for on-the-job learning
Self-motivated
Remote client support
Virus remediation
Experience with OSX/macOS
Excellent written and verbal communication skills
On-site client support
Team collaboration