Network & Communication Engineer
IntelliX Software, Inc6 months ago
Lansing, MI, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
CTO – Senior Systems Engineer – Job Description
DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering, technical, implementation support, process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center agent/supervisor functional requirements that require a skilled technical engineering resource. This resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony Services staff. In addition, this resource will provide engineering and technical support for the Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Required Technology Skill Set:
- Cisco Unified Contact Center Express (UCCX): 5+ years
- Cisco Unified Communications Manager (CUCM): 5+ years
- Cisco Unity Connection (CUC): 5+ years
Required Skills
Training and Knowledge Transfer
Level 3 Technical Support
Process Design
Cisco Unified Contact Center Express (UCCX)
Level 2 Technical Support
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Service Design Package Documentation