Customer Account Manager - Entry Level

Position Overview

Ready to kickstart your sales career? Do it in a city that has no room for fear! As a Customer Account Manager, you’ll help NYC customers stay connected with top-tier wireless and internet solutions. This entry level role requires someone who’s upbeat and ambitious. Expect to gain real-world sales skills, hands-on experience in managing Verizon accounts, and a path to level up quickly as a Customer Account Manager from entry level. If you’re eager to level up your telecom sales game, join us as a Customer Account Manager.

Salary: $55,000.00 - $65,000.00 per year
Location: In person

Key Responsibilities

• Communicate with customers face-to-face to understand their wireless needs, lifestyle, and preferences, offering personalized product and service recommendations.
• Recommend and sell Verizon devices, accessories, and service plans by demonstrating value, answering questions, and guiding customers through their options.
• Assist customers with account setup, service upgrades, billing adjustments, and plan changes, ensuring a smooth and supportive experience.
• Manage day-to-day account support by maintaining communication with customers, addressing concerns, and providing timely follow-up assistance.
• Track customer trends, gather feedback, and share insights with the team to help improve outreach efforts and customer engagement strategies.
• Meet individual and team sales goals set for the Customer Account Manager by applying effective selling techniques and consistently engaging with prospects.
• Maintain accurate logs, documentation, and account notes to support ongoing customer management and internal reporting.
• Support event-based and community outreach efforts to increase brand presence and reach new customer groups.

Required Qualifications

• Friendly and outgoing communication style.
• Strong interest in sales, customer service, or account management.
• Ability to learn quickly and adapt to telecom product knowledge.
• Dependable, self-motivated, and results-focused.
• Able to multitask and stay organized in busy environments.
• Comfortable engaging with customers in person.
• Team player who’s eager to grow.

Benefits & Perks

• Travel opportunities
• Personal guidance
• Customized feedback
• Professional development
• Training and certification programs
• 401(k)
• Professional development assistance
• Referral program