Assistant Store Leader Operations

Position Overview

Assistant Store Leader - Operations at SKIMS – a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear. In this role you will work closely with the Store Leader to ensure operational excellence, drive business results, and deliver exceptional customer service. This is an exciting opportunity to develop your leadership skills, contribute to store growth, and advance your career with a leading fashion brand.

Key Responsibilities

• Support daily business operations with a strong focus on operational excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care.
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
• Manage replenishment, size integrity, and product availability; flag any concerns to leadership and partner on real time solutions.
• Own damage processing, returns, and ensure accuracy in all inventory-related responsibilities through a lens of operational excellence.
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and timely reporting of service requests.
• Ensure the team is trained on operational policies, safety, and loss prevention protocols.
• Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling customer-obsessed behaviors that are warm, inclusive, and intentional.
• Lead team training on product knowledge to support excellent and confident customer service.
• Train and coach the team on visual standards and product placement, ensuring a floor that is both on-brand and responsive to business trends.
• Utilize store reporting tools and data to drive inventory excellence, stock optimization, and achieve KPI goals.
• Communicate regularly with the Store Leader and HQ team, sharing feedback on allocation, product flow, and customer data.
• Support planning and execution of floor sets, store actions, and other operational priorities aligned with company initiatives.
• Demonstrate flexibility by adapting to changing priorities and taking ownership of feedback.
• Inspire yourself and others through clear and respectful communication, fostering a culture of trust, collaboration, and accountability.

Required Qualifications

• 2-4 years of experience in a retail leadership or operations-focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment.
• Deep understanding of customer service principles and a proven ability to deliver exceptional service.
• Excellent problem-solving abilities with a proactive approach to handling issues as they arise.
• Strong communication skills with the ability to set expectations, provide feedback, and address challenges confidently.
• Passion for the SKIMS brand and the ability to embody company values in every interaction.
• Must be physically active, able to stand, move around the store, and be accessible to customers throughout the shift.
• Ability to bend, reach, stretch, lift, carry, and move items up to 40 pounds regularly.
• Open availability, including evenings, weekends, holidays, and overtime as required.

Benefits & Perks

• Compensation: $38.00 / hour
• Competitive pay with a performance-based bonus structure.
• 401(k) plan.
• Generous employee discount.
• Paid time off.
• Comprehensive Health, Dental, Vision, and Life Insurance Plans.
• Mental Health benefits.
• Paid Parental Leave.
• Employee Referral Bonus Program.