Entry Level Helpdesk Support Assistant

Georgia Professional Group12 months ago
Vinings, GA, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

Are you interested in an IT career? We are now seeking an Entry-Level Computer Support Assistant for our Help Desk team in Vinings. In this role, you will be an integral part of our overall IT team, providing essential technical assistance and support for computer systems, hardware, and software. If you are a team player with a passion for technology and customer service, come see if you are a good fit for our team!

Key Responsibilities

  • Provide technical assistance and support related to computer systems, hardware, and software.
  • Answer users' questions and address their issues with clarity and professionalism.
  • Train users on basic system and computer functions.
  • Address system and user issues promptly and efficiently.
  • Ensure timely resolution of technical problems to maintain smooth operations.

Required Skills

Help Desk
IT Fundamentals
Customer Service
Technical Support
Troubleshooting