Ecommerce Operations Manager | Customer Seller Hub Manager

Job Description

We are looking for a highly organized, tech savvy, and responsible Ecommerce Operations Manager to help manage our customer service and marketplace operations through our internal Customer Seller Hub system.

This is not a basic customer service role. We are looking for someone who is strong with computers, comfortable working with online systems, and able to manage customer issues across multiple platforms in a professional and organized way.

You will work inside our internal Customer Seller Hub to manage customer messages, tickets, order issues, tracking updates, claims, refunds, internal notes, priorities, and escalations across platforms such as Whatnot, eBay, Groupon, Gmail, and other ecommerce channels.

Our system uses AI assisted suggestions and message templates, but the Operations Manager must carefully review everything, use good judgment, edit responses when needed, and make sure every customer issue is handled correctly and professionally.

The right person for this role must be organized, sharp with computers, calm under pressure, and able to take ownership of daily operations without needing to be watched all day.

Responsibilities

• Work daily inside our internal Customer Seller Hub system
• Monitor customer service messages across Whatnot, eBay, Groupon, Gmail, and other platforms
• Review AI suggested replies and make sure they are accurate before sending
• Edit customer responses when needed to make them clear, professional, and correct
• Handle order questions, shipping issues, tracking updates, returns, refunds, claims, and complaints
• Manage tickets, internal notes, statuses, priorities, and follow ups
• Make sure urgent issues are handled quickly and nothing is missed
• Use good judgment when handling customer complaints, claims, refunds, and escalations
• Track customer problems and identify repeated issues with products, suppliers, or shipping
• Escalate serious issues to management with clear notes and recommendations
• Prepare a daily report with messages handled, open issues, refunds, claims, and action items
• Help improve customer service systems, message templates, workflows, and internal processes

Requirements

• Must be very comfortable using computers and online systems
• Must be able to learn and work inside our internal Customer Seller Hub
• Must understand how to use AI assisted tools responsibly
• Strong written English and professional communication skills
• Very organized, responsible, and detail oriented
• Able to manage multiple platforms, tickets, and customer issues at the same time
• Able to make smart decisions on routine customer issues
• Calm and professional when dealing with complaints or urgent situations
• Reliable, punctual, and consistent
• Experience with ecommerce operations, marketplace management, or customer service is preferred
• Experience with platforms such as Whatnot, eBay, Amazon, Walmart, Shopify, Groupon, or Gmail is a strong plus
• Experience with helpdesk software, Gmail, AI tools, Zapier, Make, or similar systems is a plus

Ideal Candidate

The ideal candidate is someone who is sharp, organized, and comfortable managing customer service through a system.

We are not looking for someone who only knows how to answer basic messages. We need someone who can think, follow processes, use AI tools carefully, manage tickets properly, and know when an issue needs to be escalated.

You should be comfortable working in a fast paced ecommerce business where customer experience, response time, accuracy, and attention to detail are very important.

What We Offer

• Friendly and growing ecommerce work environment
• Opportunity to grow into a key operations role
• Hands on training with our internal Customer Seller Hub system
• Experience with multiple online marketplaces
• Performance based growth opportunities
• Stable position for the right person
• Supportive team and clear processes

Schedule

Full time preferred. Part time may be considered for the right candidate.

Work Location

In person

5077 NW 159th Street
Miami Lakes, FL 33014

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person