Customer Service/Sales

Position Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates learn about products using our tools and provide the necessary information to sell an entire project. They are trained to greet, qualify, recommend, and close every customer interaction in their department and to handle basics in adjacent departments. Additionally, associates maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe while providing a secure working and shopping environment.

Key Responsibilities

• Provide fast, friendly service by actively seeking out customers and assessing their needs.
• Learn about products using available tools to effectively assist and inform customers.
• Greet, qualify, recommend, and close sales while also handling basics from adjacent departments.
• Maintain the in-stock condition of assigned areas, ensuring they are clean, safe, and inviting.
• Follow all safety policies, complete required safety training, and report any hazards to the Manager on Duty.
• Collaborate with the Department Supervisor and other associates to provide a secure working and shopping environment.