Customer Service Representative (Inside Sales)

Position Overview

Do you possess these important qualities—an unwavering commitment to customer service, an unstoppable drive to exceed expectations, and a relentless pursuit of excellence in your current role and preparation for future opportunities and advancement? Then Summit Electric Supply has a great opportunity for you to launch your career in an atmosphere that supports growth and development in a dynamic and reliable industry! The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email, or in person while working closely with the Service Center sales staff to ensure a high level of customer service. Summit offers ongoing training, education opportunities, and competitive benefits and salary packages.

As a Customer Service Representative, you will be expected to deliver excellent support, understand product capabilities and market conditions, and proactively address customer needs.

Key Responsibilities

• Thoroughly understand all product capabilities, features, and benefits, including market conditions, product warranties, and services.
• Assist customers over the phone, internet, email, or in person with orders, quotations, and product questions.
• Negotiate profitable pricing with both customers and suppliers.
• Proactively follow up on customer orders, challenges, and needs.
• Resolve customer concerns and issues as efficiently and effectively as possible.
• Assist counter and warehouse associates as needed.

Required Qualifications

• High level of technical aptitude.
• One or more year(s) of experience in counter sales at an electrical distributor.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager, and similar programs.
• Strong customer service orientation – both external and internal.
• Exceptional follow-up skills with a keen attention to detail.
• Excellent interpersonal and communication skills, both oral and written.
• Strong time management abilities with an aptitude to organize and manage multiple priorities.
• Flexibility and the ability to effectively adapt to change.
• Self-directed and capable of completing complex tasks with minimal supervision.
• A proven “do whatever it takes” attitude and unwavering commitment to Summit’s values and mission.
• High school diploma or GED.

Preferred Qualifications

• College degree in a business discipline is strongly preferred.
• Previous experience in the electrical industry.
• Industrial or refinery experience/education is strongly preferred.
• Previous successful experience in SAP preferred.
• Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC).
• Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software.
• Advanced knowledge of Excel.
• Basic understanding of One-Line and Ladder diagrams.

Benefits & Perks

• Medical
• Dental
• Vision
• Paid Vacation
• Profit-Sharing