Client Representative

Position Overview

We are a business and brand development firm specializing in creating engaging live events and interactive brand campaigns that elevate our clients’ promotions. We foster meaningful connections between brands and customers by delivering exceptional experiences and creating lasting impressions. We are seeking enthusiastic, customer-focused individuals to join our team as Client Representatives. If you are passionate about helping others, skilled at solving problems, and thrive in a dynamic environment, this is the perfect opportunity to grow your career while making a difference for our clients and their customers.

Key Responsibilities

• Work onsite at various in-store retail-based events, providing outstanding support and ensuring a seamless customer experience as a Client Support Representative.
• Act as the primary point of contact for customers, addressing their questions, concerns, and needs in a professional manner.
• Collaborate with fellow Client Support Representatives to troubleshoot issues and implement solutions that enhance the client experience.
• Participate in daily team meetings to discuss goals, share feedback, and strategize ways to improve the effectiveness of Client Support Representative efforts.
• Track customer inquiries and resolutions, ensuring that all feedback is used to enhance our approach to Client Support Representative services.
• Build and maintain strong relationships with customers, promoting trust and loyalty toward our clients' brands through proactive engagement.
• Learn and maintain in-depth knowledge of client products and services to provide accurate, reliable, and efficient support.
• Participate in ongoing training sessions led by our leadership team, empowering you to excel in your role and grow within our organization.

Required Qualifications

• 1-2 years of experience in customer service, support, or a related field.
• Strong desire to learn and continuously improve professional skills.
• Exceptional interpersonal, communication, and problem-solving skills.
• Positive attitude and the ability to remain calm under pressure.
• Ability to stand for extended periods and work in a fast-paced retail environment.
• Comfortable engaging with customers in person and over the phone as a Client Support Representative.
• Reliable transportation to travel up to 40 miles to our retail partners.
• Flexibility to work retail hours, including weekends and holidays, as needed.