Audio Visual​/Information Technology; AV​/IT Program Manager

Position Overview

IM Solutions is a trusted provider of innovative technology solutions, specializing in advanced Audio Visual and Information Technology (AV/IT) systems since 2002. We are a small business ($2M) located on the Space Coast of Florida just minutes from beautiful east coast beaches. We are searching for an AV/IT Operations Manager responsible for overseeing and coordinating the AV/IT, Engineering, and Service/Maintenance departments with a focus on quality, profitability, safety, and customer satisfaction. This role offers significant growth opportunities, including potential incentives toward business ownership based on performance and leadership ability. Reports to: Chief Technology Officer.

Key Responsibilities

• Team Leadership and Development
• Customer Relationship Management
• Operations Management: Coordinate, manage and prioritize project and company tasks and resources on a daily basis; maintain project scope, schedule, and budget for on-time, within-budget completion; establish and enforce standards, policies, and procedures to enhance operational efficiency; manage AV/IT resources including staffing, training, and utilization; provide leadership and guidance to the operations team; and act as the primary point of contact for customers, addressing issues promptly.
• Plan, communicate, and track all aspects of the IM Solutions Operations department
• Lead weekly Line of Business (LOB) meetings and Operations department meetings
• Actively participate in weekly Leadership meetings and collaborate with the Leadership team to set and implement policies, procedures, and systems
• Maintain a safe and healthy work environment by establishing and enforcing standards and processes
• Communicate customer issues and devise methods to improve the overall customer experience
• Work collaboratively with all IM Solutions staff for the betterment of the company

Required Qualifications

• Strong leadership skills managing teams of 10 or more people
• Minimum of 10 years of experience in Audio Visual/Information Technology based project management and construction methodology
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills
• Adaptability to technology advancements and changing project requirements
• Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
• Project Management Professional (PMP) certification or technical degree preferred
• Knowledge of best project management practices and strong problem‑solving abilities

Benefits & Perks

• Benefits: Paid time off
• Benefits: Paid Holidays
• Benefits: Health Insurance
• Benefits: Dental Insurance
• Benefits: Vision Insurance
• Benefits: Simple IRA with Company Match
• Benefits: Bonuses based on performance
• Schedule: Flexible 9 / 80 work schedule with every other Friday off