Medical Administrative Assistant/Call Center

About us

www.ddcoc.com

Digestive Disease Consultants of Orange County is a trusted center of excellence for comprehensive gastrointestinal care with offices in Irvine, Huntington Beach, Tustin, and Mission Viejo, California.

Our work environment includes:

• Modern office setting
• Food provided (most of the time)

Digestive Disease Consultants of Orange County is a specialized gastroenterology practice located in Irvine, CA with 3 additional offices in Huntington Beach, Tustin and Mission Viejo. We focus heavily on the prevention of colon cancer and esophageal cancer. Our physicians specialize in medical disorders of the digestive system, including the esophagus, stomach, small intestine, colon, liver, gallbladder, pancreas, hemorrhoid treatment. Their array of diagnostic and therapeutic techniques includes upper endoscopy (EGD), colonoscopy, capsule endoscopy, small intestine deep enteroscopy and bile duct/pancreatic duct endoscopy (ERCP).

We are looking for a dependable, detail-oriented individual to manage large volumes of inbound and outbound calls in a timely and professional manner. This person will assist patients and others contacting the clinic by phone — providing direct assistance, taking messages, routing calls to the appropriate party, updating patient information in the EHR, verifying insurance eligibility, and monitoring the automated call reminder system.

Requirements:

• Prior EMR/EHR experience is required
• Strong communication and organizational skills
• Ability to work efficiently in a busy, fast-growing medical practice
• Bilingual preferred – proficiency in Farsi is a plus
• Previous experience in medical billing is a plus.
• College degree is required

We have 4 office locations. Therefore, the position requires some travel between the offices (this is reimbursed).

Job Type:

Full-time

Pay:

$19.00 - $23.00 per hour

Expected hours:

40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Education:

Bachelor's: (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Insurance verification: 1 year (Required)
• Medical office: 1 year (Required)
• Phone triage: 1 year (Preferred)

Language:

any language: other than English (Preferred)

Work Location:

In person