HPC Hardware Service Engineer

Position Overview

Hewlett Packard Enterprise is a global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on data and applications from edge to cloud. As an HPC On‑site Hardware Service Engineer, you will work primarily from an HPE partner/customer office to implement and maintain high‑performance computing systems essential to business operations. Location: Irvine, CA Schedule: On‑site.

Key Responsibilities

• Report daily to and physically work at the customer’s site.
• Engage in technical problem solving across multiple technologies.
• Create and own service tickets via Salesforce, updating and driving the case through closure.
• Identify, analyze, diagnose, troubleshoot, and repair hardware issues with a focus on responsiveness and clear communication.
• Gather data, perform analysis, and escalate cases to higher‑level product support groups to ensure timely resolution.
• Verify and implement detailed technical solutions to problems.
• Maintain an ongoing log documenting issues and resolutions for tracking and monthly review.
• Collaborate as part of a team and maintain positive relationships with team members and customers.
• Own and produce customer documentation.
• Occasional travel for training is required.

Required Qualifications

• Experience with Linux‑based OS, hardware troubleshooting, and diagnostics.
• Self‑starter who can work independently as well as collaboratively within a team environment.
• Strong problem‑solving and self‑management skills with keen attention to detail.
• Understanding of architectural dependencies between technologies.
• Ability to work in a multi‑technology environment and diagnose complex technical problems down to the root cause.
• Excellent communication skills, both verbally and in writing.
• Strong desire to learn and improve, with an emphasis on sharing knowledge.
• Experience Required: 5+ years of professional experience (or 8+ years total without a degree).
• Education: Bachelor of Arts/Science in computer science or a related field, or equivalent experience.
• Experience installing, troubleshooting, and supporting enterprise‑level servers, storage, and networking equipment.
• Experience working in large‑scale data center environments and/or High Performance Computing (HPC).

Benefits & Perks

• Competitive benefits package supporting physical, financial, and emotional well‑being.
• Career development programs to help you achieve your professional goals.
• Inclusive work environment that values individual uniqueness and offers flexibility for work and personal needs.

Salary

Salary: Annual Salary USD 92,700 – 187,500 in California. The listed salary range reflects base salary. Variable incentives may also be offered.