L2 Desktop Support Engineer

Job Title

L2 Desktop Support Engineer

Location

NYC AND Scottsdale AZ Onsite

Duration

Fulltime /Contract

Key Responsibilities

• Provide Level 2 technical support for desktops, laptops, printers, MTR (meeting room systems) and other peripherals in a global enterprise environment.
• Diagnose and resolve escalated hardware/software issues for both Windows and macOS environments (including imaging, OS deployment, patching).
• Manage user accounts, permissions and access via Active Directory, Microsoft 365, and other identity services.
• Support video conferencing, unified communications and collaboration tools (e.g., Teams/Slack, conference room hardware) — many PayPal job postings reference video/VC equipment.
• Work with remote support tools and provide support to remote/branch users; troubleshoot VPN, network connectivity and branch endpoint issues.
• Assist in onboarding/offboarding of employees: hardware setup, system configuration, asset management.
• Maintain and update IT asset inventory, track hardware/spare parts, work with vendors/suppliers as needed.
• Generate/maintain documentation: knowledge-base articles, support SOPs, escalation procedures.
• Collaborate with L1 support, systems, network, security and operations teams to ensure seamless service delivery and root-cause elimination of recurring issues.
• Participate in change management, problem management (identifying trends, recommending improvements) and continuous improvement initiatives.
• When required, mentor/train junior team members and share best practices.

Contact Information

Thanks & Regards: Rounak Kumar

Email: Rounak.kuamr@synchronycorp.com

Website: www.synchronycorp.com

Company: Synchrony Systems Inc.