1st Party Debt Collector

Position Overview

TheFirst Party Debt Collectorposition at Radius Global Solutions involves initiating appropriate actions to collect past due balances from consumers. This fully remote role (equipment provided; employees must supply their own internet) requires excellent communication and negotiation skills to manage accounts, update records accurately, process payments, and resolve billing issues. The candidate must understand billing procedures, collection techniques (including skip tracing), and regulations such as the FDCPA. Background checks and drug screenings will be conducted, and the company is an equal opportunity employer welcoming applications from disabled and veteran candidates.

Key Responsibilities

• Initiate appropriate actions to collect past due balances.
• Make inbound and outbound calls to consumers regarding delinquent accounts.
• Negotiate payment arrangements with consumers.
• Understand consumers’ reasons for delinquency and sources of payment.
• Accurately update accounts in the collection system.
• Make prompt, knowledge-based decisions to resolve issues related to unpaid accounts.
• Encourage timely debt payments.
• Process payments and resolve billing and customer credit issues.
• Update account status records and document collection efforts.
• Report on collection activity and accounts receivable status.

Required Qualifications

• High School Diploma or equivalent.
• Proven experience as a Collection Specialist or in a similar role.
• Knowledge of billing procedures and collection techniques (e.g., skip tracing).
• Familiarity with laws related to debt collection (e.g., FDCPA).
• Working knowledge of Microsoft Office and databases.
• Comfortable working with performance targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Strong negotiation and problem-solving skills.

Preferred Qualifications

• 1 year of customer service experience (preferred).
• 2 years of debt collections experience (required).
• 2 years of call center experience (required).

Benefits & Perks

• Paid training
• Health insurance
• Dental insurance
• 401(k) and 401(k) matching
• Life insurance
• Referral program
• Vision insurance