Bilingual Customer Service Representative

Position Overview

We are seeking a dedicated and personable BILINGUAL Customer Service Representative to join our team. This role involves providing exceptional support to clients, handling inquiries, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, be proficient in computer applications, and have a passion for helping others. Bilingual abilities and previous call center experience are highly valued to serve our diverse customer base effectively.

Salary: From $14.00 per hour

Schedule: DAY shift, Monday through Friday roughly 8am-5pm

Location: In person

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with account information, product details, and service issues.
• Conduct outbound calls for follow-up, surveys, or promotional offers.
• Manage data entry tasks accurately within our customer relationship management (CRM) system.
• Handle cash transactions and process payments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Provide support for client services, ensuring customer satisfaction at all times.
• Utilize Microsoft Office tools to generate reports and document communications.
• Demonstrate excellent phone etiquette and communication skills during all interactions.
• Collaborate with team members to resolve complex issues efficiently and effectively.

Required Qualifications:

• Bilingual in English/Spanish is REQUIRED.
• 1-2 years of Customer Service experience is REQUIRED.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office applications and general computer skills.
• Data entry accuracy with fast typing speed.
• Ability to handle outbound calling campaigns confidently.
• Analysis skills to assess customer needs and suggest suitable solutions.
• Must be 18+ to work for American Key Supply.
• Reliable transportation is REQUIRED.
• Must be able to pass a background check.
• MUST reside in Las Vegas, NV. All work functions are in person.

Preferred Qualifications:

• 1-2 years of Sales experience is PREFERRED.
• Proven experience in customer support or call center environments preferred.
• Strong sales skills with the ability to promote products or services when appropriate.
• Experience with cash handling is desirable but not mandatory.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance