911 Emergency Communications Technician I

Position Overview

This announcement is for the position of Emergency Communications Technician I in Baltimore County’s 911 Center, Office of Budget and Finance. Applicants should apply promptly as vacancies may close at any time with little or no notice. Compensation: Pay Schedule 1-E, Grade 5-E, Regular Schedule: 84 Hours Bi-Weekly.

Key Responsibilities

• Receives requests for emergency services via telephone, radio, and computer.
• Accurately and quickly enters information for dispatch according to established protocol.
• Supplies additional information to appropriate dispatch points as required.
• Logs calls and records actions taken manually or electronically.
• Handles requests for non-emergency assistance and relays information to other jurisdictions or agencies.
• Provides first aid and basic life support instructions based on established guidelines.
• Operates radio transmitters and receivers to dispatch fire, police, or EMS personnel.
• Determines and coordinates responses of equipment according to protocol.
• Monitors and accurately records the status and location of units.
• Uses computer systems and maps to access sensitive information and determine correct response locations.
• Files and maintains necessary records, completes forms, and may assist co-workers as needed.

Required Qualifications

• Applicant must be at least 18 years of age at the time of appointment.
• Possession of a high school diploma, GED, or an equivalent qualification is required.
• Must complete and pass additional testing onsite at the Computer Training Center.
• Must pass a comprehensive background investigation and a physical and medical examination.
• Possession of a valid Emergency Medical Dispatcher certificate issued by the Maryland Institute for Emergency Medical Services Systems.
• Valid Emergency Fire, Medical, and Police Dispatcher certificates issued by the International Academies of Emergency Dispatch (IAED) are required.
• Completion of a state-approved Emergency Telecommunicator program is required within six months of hire.
• Applicants must demonstrate good moral character and emotional stability as determined by a comprehensive background investigation and drug test.