Senior IT Service Owner – Supply Chain Applications
Job Description
Position Overview
Global Cellulose Fibers (GCF) is seeking a highly skilled Senior IT Service Owner to manage and optimize all Supply Chain business process applications, including SAP Order-to-Invoice solutions (Order Management, Planning and Scheduling, Transportation Planning, Delivery Execution, Manufacturing, Billing, and related integrated solutions). In this individual contributor role, you will be the primary point of accountability for the Supply Chain application portfolio – driving roadmap alignment, solution consulting, vendor performance, and issue escalation management. You will also play a critical role in transitioning off a Technology Services Agreement (TSA), establishing a new IT operating model, and evaluating AMS providers to support critical applications.
Salary: $108,200 – 158,700
Multiple factors, including individual experience, skills and abilities, will determine placement within this range.
Schedule: Salaried Full-Time (Hybrid)
Location: Memphis Corporate Office, 6400 Poplar Ave., Memphis, TN 38197
About Global Cellulose Fibers (GCF):
Our business transforms renewable cellulose fibers into essential everyday products. We provide high-quality pulp for applications such as towels, tissue, diapers, feminine care, incontinence, personal care products, construction materials, paints, and coatings. With $2.8B in revenue in 2024 and a global workforce of 3,300 across nine manufacturing facilities and eight regional offices, we are committed to safety, quality, and sustainable innovation. Additionally, our inclusive and diverse culture empowers employees to bring their unique creativity and talents to work every day.Why GCF:
We promote employee well-being through safe, caring, and inclusive workplaces that celebrate diverse backgrounds and perspectives.Key Responsibilities
- Service Ownership & Strategy: Serve as the overall Service Owner for Supply Chain applications, ensuring lifecycle management, performance, and continuous improvement; align application roadmaps with business strategies; and provide solution consulting for process optimization.
- Business Relationship Management: Act as the primary IT liaison for Supply Chain functions, build trusted relationships with key stakeholders, and facilitate regular roadmap reviews by communicating progress, risks, and opportunities.
- TSA Transition & IT Model Establishment: Lead the transition of Supply Chain applications from legacy TSA arrangements to an independent IT environment and define a sustainable IT operating model.
- AMS Analysis, Selection & Implementation: Evaluate AMS providers including scope definition and cost analysis; oversee their onboarding and integration; and establish governance and performance metrics.
- Project & Vendor Management: Coordinate projects to ensure timely delivery and quality outcomes; manage third-party AMS providers with performance oversight, governance, and contract compliance; serve as the escalation point for critical issues.
- Continuous Improvement: Monitor KPIs and service performance metrics to identify and drive innovation and best practices in Supply Chain application management.
Required Qualifications
- Experience Required: 8+ years in IT application management, solution delivery, or service ownership roles.
- Qualifications: Strong knowledge of SAP Order-to-Invoice solutions (ECC, APO, SCEM, S/4HANA) and familiarity with pulp Supply Chain processes.
- Responsibilities: Proven ability in business relationship management, project management, and vendor oversight; experience with TSA exit planning, IT operating model design, and AMS provider evaluation and implementation.
- Education: Bachelor’s degree in IT, Business, or a related field.
- Requirements: Excellent problem-solving, issue resolution, communication, and stakeholder engagement skills.
Benefits & Perks
- Medical, Dental, and Life Insurance
- Flexible Spending Accounts
- Short-term and Long-term Disability
- 401(k) and Company-funded Retirement Contributions
- Paid Time Off