Medical Front Desk/MOA/PCC

Position Overview

We are seeking a dedicated Medical Office Assistant/Patient Care Coordinator (MOA/PCC) to deliver exceptional patient service and support daily operations in a busy medical setting. This role involves greeting patients, scheduling appointments, verifying insurance, and maintaining accurate records to ensure smooth clinical operations.

Compensation: $17.00 - $18.00 per hour

Schedule: Full-time

Location: In person

Key Responsibilities:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Receive and process medical records.
• Verifying insurance.
• Obtaining prior authorizations for referrals and some diagnostic tests.
• Welcomes patients and visitors in person or on the telephone and answers or refers inquiries.
• Obtains revenue by recording and updating financial information, collecting patient charges, controlling credit extended to patients, and expediting third-party claims.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying providers of patient arrival and reviewing service delivery compared to the schedule.
• Comforts patients by anticipating anxieties, answering questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Maintains business office inventory and equipment by monitoring stock levels, ordering supplies, and scheduling equipment service and repairs.
• Follows policies and procedures to maintain smooth operations and reports needed changes.
• Contributes to team effort by accomplishing related results as needed.

Required Qualifications:

• Multi-tasking
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Professionalism
• Quality focus
• Education: High School Diploma
• Experience Required: Minimum of 1 year experience
• Familiarity with phone systems

Preferred Qualifications:

• Previous experience with Microsoft Office software preferred
• Previous experience with eClinical Works preferred

Benefits & Perks

• 401(k) matching
• Health insurance
• Paid time off