Member Experience Leader | Gym Customer Success

EOS Fitness8 months ago
Mesa, AZ, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Job Title

A leading fitness company in Mesa, Arizona is seeking a Customer Experience Manager. The ideal candidate will have proven customer service experience, strong communication skills, and the ability to lead a team dedicated to enhancing the member experience.

Your Responsibilities

  • Resolving member concerns
  • Monitoring satisfaction trends
  • Collaborating with department managers to maintain service excellence

Benefits

Competitive hourly pay and a range of benefits are offered, making this an attractive opportunity for those in the fitness industry.

Job Reference: #J-18808-Ljbffr

Required Skills

Satisfaction Monitoring
Customer Service
Conflict Resolution
Team Leadership
Communication
Collaboration
Service Excellence