IT Support Technician I

Position Overview

Our manufacturing and distribution company operates five manufacturing plants, four distribution warehouses, and five sales offices. We pride ourselves on the persistence of our Founder’s original vision: to supply lumber and building material dealers with a wide selection of quality products, knowledge, responsive service, and fair prices. Over half of our employees have been here for 20+ years – a direct reflection of our company’s commitment to excellence.

As an IT Support Technician I, you will provide information technology support services to TM Cobb and Haley Bros company employees and business operations. You will collaborate with IT team personnel to maintain company-wide operations through installation, configuration, setup, and troubleshooting of hardware, software, virtual, and cloud-based systems and services. You will also maintain users, devices, and systems inventory across eight physical locations (BP, RS, SB, SC, SK, RJ, RV, CC) and assist with IT Special Projects including product rollouts, migrations, maintenance, upgrades, and systems updates.

Location: In person

Key Responsibilities

• Install, setup and configure hybrid cloud software, hardware, networks, and peripheral equipment and services.
• Troubleshoot and resolve end-user and company business operations issues quickly and effectively.
• Ensure company security measures, policies, and procedures are adhered to.
• Maintain technical support procedures (run books) and reports.
• Analyze logs to determine trends or potential issues.
• Support the implementation of new solutions, services, or IT projects.
• Create accounts for new users and assist with initial system setup and security best practices.
• Test and evaluate technology and provide insight into IT technical requirements.
• Repair and/or replace equipment (physical and virtual) as necessary.

Required Qualifications

• Education: Associate degree, or specific expertise certifications in current technologies with a focus on computer information systems, information technology, computer science or engineering, or 1+ years in a technical support role.
• Excellent customer support and relationship building skills.
• Excellent problem solving and analytical skills.
• Strong load balancing and organizational skills.
• Basic networking systems understanding (routers, switches, firewalls, DHCP, DNS, TCP/IP).
• Basic cloud concepts understanding (IaaS, SaaS, PaaS, DBaaS, BaaS).
• Strong Windows 10 or higher Operating System experience.
• Basic Windows Server Operating System experience.
• MS Azure experience.
• MS 365 experience.
• Excellent computer hardware and software installation and troubleshooting experience.
• Familiarity with Virtualization technology (VMware vCenter, Hyper-V, KVM or other).
• Basic understanding of database systems (MS SQL).

Preferred Qualifications

• 1 year of experience with Windows Operating System and MS Azure Cloud (Hybrid).
• 1 year of IT Support experience.
• Organized and able to prioritize work.
• Sound written and verbal communication skills necessary to effectively interface with all levels of leadership.
• Experienced working with different operating systems (Windows, Linux, MacOS), hardware (physical and virtual) and network systems.
• Desired experience with Windows Systems Administration, Active Directory, DHCP & DNS.
• Certification in Microsoft, Linux, Cisco, VMware, Dell, etc.
• Experience in technical support, desktop support, or a similar role.

Benefits & Perks

• 401(k)
• Dental Insurance
• Employee Discount
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Vision Insurance