Principal Product Mgmt-Tech, Customer Service Technology

Position Overview

Join Amazon's Customer Engagement Technology (CET) Team as a Principal Product Manager Tech, where you will drive the vision for utilizing Artificial Intelligence and Large Language Models (LLMs) to revolutionize customer service. As a key thought leader, you will define product strategy, develop roadmaps, and collaborate with science and engineering teams to deliver innovative, efficient, and multilingual customer support solutions.

Key Responsibilities

• Define and drive the multi-year vision for the product portfolio.
• Collaborate cross-functionally to manage bottlenecks, provide escalation support, and balance business needs with technical constraints.
• Measure and analyze existing products to identify opportunities for innovation and improvement.
• Develop foundational solutions and strategic documents (3YP, PRFAQ, BRD) for long-term initiatives.
• Mentor fellow product managers and influence senior leadership across the organization.

Required Qualifications

• Bachelor's degree in engineering, statistics, computer science, operations research, business analytics, or a related field.
• 7+ years of end-to-end product delivery and product/program management experience.
• Proven ability to own and drive roadmap strategy while managing cross-organizational programs.
• Experience working with and influencing senior-level stakeholders.

Preferred Qualifications

• 10+ years of technical product or program management and cross-functional leadership experience.
• Master's Degree in Business, Engineering, Analytics, or a related field.

Benefits & Perks

• Compensation: Base pay ranges from $161,900/year up to $279,900/year, with additional equity, sign-on bonuses, and other compensation components based on market location and experience.
• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan