Senior Digital Product Designer at Sonesta International Hotels Corporation Massachusetts

Senior Digital Product Designer

job at Sonesta International Hotels Corporation. Massachusetts.

Senior Digital Product Designer page is loaded Senior Digital Product Designer

locations: Corporate Office – Newton, MA

time type: Full time

posted on: Posted 30+ Days Ago

job requisition id: R-0047199

Job Description Summary

The Senior Digital Product Designer is at the heart of our customer experiences across all digital touchpoints, designing an unbeatable hospitality experience that recruits new customers to our brands while retaining existing customers. It is not just about the number of features being designed and delivered but the quality of end-to-end experiences across the many interaction modes. The Senior Digital Product Designer will partner with Product, Tech, and Brand partners to ensure our customers experience world-class digital experiences.

Job Description

Goals and deliverables

• As a visionary designer with a holistic approach, you will deliver innovative design targets and personalized offerings across all digital customer touchpoints.
• Utilizing your deep expertise in user experience, define and create the end-to-end customer journey, working with partners to infuse world-class content, personalization, and experiences for millions of customers.
• Collaborating with the senior leadership team, continue to build new products and features across all Sonesta digital channels, balancing the global brands’ needs with individual hotels, resulting in the best user journey for each customer.
• Level up the design thinking across the organization and understand the importance and impact of digital product design.

Role and Responsibilities

• Own design and collaborate with crew members for a specific product experience.
• Create high-performance designs that solve both user’s needs and drive business results.
• Contribute to team planning and rapid experimentation strategy.
• Create UX flows, wireframes, prototypes, and pixel-perfect UI
• Facilitate and participate in research, workshops, and brainstorming sessions
• Partner with product managers and engineers to bring designs to life
• Create constant iterative improvements based on A/B testing data and user feedback to provide qualitative and quantitative insights to drive decision making
• Navigate between greenfield exploration and tactical, iterative designs
• Share your experience and knowledge with fellow designers across the product design organization
• Use data and user research findings in your work
• Present designs to leadership and cross-functional teams with clear design rationale

Professional Qualifications

• 5+ years in user experience design, and visual design
• Demonstrated expertise working in complex, collaborative, cross-functional teams with strong influence, communication, and partnership skills.
• Strong execution track record of seeing conceptual designs through to products that launched to positive end-user feedback & adoption.
• Experience designing for a broad set of UI platforms, including connected devices, web, desktop, and mobile.
• Familiar with agile methodology, and modern software development process and has a clear sense of where the experience design can fit in.
• Ability to influence, present, and partner with internal and external senior management.
• Detail-oriented, resourceful, and able to manage shifting priorities.
• Ability to distill complex processes into simple, clear, user interactions.
• Excellent written and verbal communication skills required: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders.

Personal Characteristics

• Passion for the customer, with the ability to empathize with global travelers of all types.
• Values team chemistry, collaboration, transparency, and accountability.
• Entrepreneurial spirit; comfortable leading in ambiguity and thrives in fast-paced environments.
• Low ego with a clear focus on contribution and a strong desire to build a world-class team.
• Self-confidence and the ability to clearly articulate support for data-driven approaches.
• Exceptional passion for delivering world-class customer experiences.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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About Us

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.