Service Technician III - HVAC

Position Overview

At Progress Residential, a leading property manager of single-family rental homes nationwide, your career finds a home. As a Service Technician III - HVAC, you will play a key role on the Property Management team by inspecting, troubleshooting, and repairing HVAC systems, as well as performing additional residential maintenance and repairs. In this role, you will deliver outstanding customer service, maintain cost and expense controls, and ensure that every home meets safety and quality standards.

Key Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while delivering outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and repairs on electrical, plumbing, HVAC systems, appliances, water irrigation systems, and various residential elements such as stairs, gates, fences, patios, railings, flooring, roofing, and more.
• Diagnose and troubleshoot advanced issues and repair or replace defective HVAC equipment components.
• Report major repairs or replacements before any expenditure of funds.
• Continuously monitor property conditions and take immediate corrective action when unsafe conditions are identified.
• Conduct work in accordance with company policies, procedures, and all applicable state and federal regulations.
• Uphold all workplace safety standards and practices.
• Complete service requests in a timely and professional manner while maintaining regular attendance and punctuality.
• Perform other duties as assigned.

Required Qualifications

• Education: High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Qualifications: EPA Certification Required.
• Minimum of 5 years’ experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and associated systems.
• Must possess a valid driver’s license in the working state and maintain reliable transportation.
• Ownership of basic tools required for service in a residential environment.
• Available for on-call service, including weekends and evenings as needed.
• Ability to work under pressure, meet tight deadlines, and interact professionally with residents and vendors.
• Understanding of pertinent laws, EPA and OSHA regulations, and working knowledge of Microsoft Office and handheld devices.
• Ability to perform physical tasks including prolonged sitting, standing, climbing stairs, and lifting up to 50 pounds.

Preferred Qualifications

• Technical College or Trade Program with HVAC Certification is preferred.
• Experience repairing various makes and models of residential appliances is preferred.
• Proficiency in maintaining, inspecting, diagnosing, and troubleshooting standard household appliances is a plus.
• Previous experience in the single-family or multi-family rental industry is preferred.

Benefits & Perks

• Compensation: Competitive Compensation including performance-based bonuses that reward your contributions.
• Benefits: Comprehensive Benefits Package including medical, dental, vision, parental leave, and 401(k) with company match.
• Generous Time Off including PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing Learning and Development through quarterly summits, town hall meetings, and continuous training.
• A Culture that Celebrates You with collaboration, recognition, and a fun, empowering work environment.