Bilingual Member Experience Representative - Remote

Position Overview

As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact.

Key Responsibilities

• Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately
• Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
• Deliver a simple customer experience with every interaction
• Trouble-shoot and problem solve situations that may be outside standard procedures
• Become a knowledge expert

Required Qualifications

• Ability to demonstrate strong communication and interpersonal skills
• Basic software and web knowledge, and the ability to pick up new technology quickly
• Work well with others, and be willing to help team members
• Ability to problem solve
• High attention to detail
• Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule

Benefits & Perks

• Work-life balance – We offer set schedules that are flexible
• Potential for advancement within the organization
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• Company paid disability insurance
• Paid Holidays
• Paid Time Off
• 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
• Compensation: $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)