Service Desk Coordinator

Position Overview

Paul Mitchell The School NYC is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nationwide, Paul Mitchell Schools is growing faster than ever. Our unique "One Size Fits All" and "Be Nice" culture creates an exceptional learning environment where our Future Professionals come first. In this role, you will help deliver an extraordinary guest experience and serve as a mentor to our Future Professionals.

Key Responsibilities

• Create an extraordinary experience for service guests, prospective Future Professionals, and all other school visitors.
• Act as a guest service mentor to Future Professionals.
• Follow all service desk systems to ensure a smooth guest service flow.
• Utilize your sales and service experience to drive guest satisfaction and support clinic classroom operations.

Required Qualifications

• Experience in guest service.
• Excellent organization, coaching, and communication skills.
• Skills in supervision, teamwork, documentation, and return on investment.
• Solid work history with verifiable references.
• Passion for the beauty industry coupled with honesty and professionalism.
• Previous cash management experience with the ability to balance cash drawers.
• Experience handling high volume phone calls is a plus.

Benefits & Perks

• Funraising monthly team trainings
• Student clubs and activities
• Fashion shows and photo shoots
• Opportunities for personal and communal growth