Director, Human Resources Operations - Americas

About the position

Western Union powers your pursuit. As a key leader in our global HR organization, you will bring your expertise, strategic mindset, and operational excellence to shape how we support and empower our people across the Americas region. This is an opportunity to influence large‑scale transformation, elevate HR service delivery, and help drive the future of Western Union’s talent experience.

Role Responsibilities

• Partner closely with the HR Leadership Team to shape regional and global people initiatives, using data, insights, and strong business acumen to guide executive decision‑making.
• Influence the HR strategy by delivering thoughtful recommendations rooted in analytics, trends, and operational performance.
• Oversee and elevate the HR Operations function across the Americas through a tiered‑service model that promotes efficiency, consistency, and exceptional employee support.
• Manage, mentor, and develop a team of HR professionals to ensure timely, high‑quality responses to employee and manager inquiries.
• Champion the standardization and optimization of HR processes, systems, and procedures across all supported countries.
• Lead initiatives that enhance service delivery, streamline workflows, and support the HR Operations roadmap.
• Develop, maintain, and enhance policies and procedures that ensure alignment with all legal, regulatory, and audit requirements across the Americas region.
• Provide expert guidance on workforce management, labor relations, and compliance matters across the U.S., Canada, Mexico, and South America.
• Lead the HR Operations function across the Americas region, enhancing efficiency through a tiered service model and ensuring consistent service delivery.
• Manage and support a team of HR professionals, ensuring timely and effective resolution of employee inquiries.
• Identify opportunities to improve HR operational effectiveness through innovation and process transformation.
• Serve as a key leader in acquisition integration activities, ensuring a smooth and compliant transition experience for employees and managers.

Role Requirements

• Bachelor’s degree in business administration, human resources, or related field preferred.
• 15+ years of progressive HR experience, including senior‑level leadership roles such as Senior HR Manager or HR Business Partner.
• Proven experience leading a global HR shared services function and managing a high‑performing global HR team.
• Fluency in Spanish and English, with exceptional communication skills across both languages.
• Strong knowledge of ServiceNow; experience with Workday strongly preferred.
• Deep expertise in HR operations, workforce management, labor relations, and compliance across the Americas region.
• Experience leading acquisition integrations is strongly preferred.
• Demonstrated strengths in project management, process improvement, and navigating complex organizational dynamics.
• Skilled facilitator and presenter, comfortable leading meetings, workshops, and training sessions.
• Highly organized with the ability to manage multiple priorities, think strategically, and see the broader business context.
• Outstanding interpersonal and influencing skills, with the ability to engage stakeholders at all levels.
• Adaptable, resilient, and comfortable operating in a fast‑changing environment with ambiguity.

Benefits

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).
• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave