Senior Business Analyst (University Registrar (OUR))

Position Overview

The Office of the University Registrar (OUR) is comprised of technical and functional experts in all operations of the Registrar’s office including the protection and integrity of student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions. We are seeking a Senior Business Analyst to support Johns Hopkins University’s preparations for a multi-year Student Information System (SIS) implementation. In this role you will work with cross-functional teams and stakeholders to articulate the current state, define business process requirements, develop user stories, and prioritize work in alignment with strategic initiatives. You will also create and maintain documentation and training materials, support key Registrar responsibilities, and assist with resolving production-related issues.

Salary: $73,300 - $128,300 Annually ($92,700 Targeted Salary, Commensurate w/exp.)
Schedule: M-F, 8:30am-5:00pm
Location: Hybrid/JH at Keswick

Key Responsibilities

• Support the multi-year SIS implementation by collaborating with stakeholders to document the current state, define business process requirements, and develop clear selection criteria for the SIS RFP process.
• Conduct stakeholder interviews, gather and analyze data, and use process management tools to identify and solve business problems related to student information systems and records.
• Lead project management activities including prioritization of requirements, development of test cases, and coordination of user-acceptance testing for new projects, system enhancements, and bug fixes.
• Manage stakeholder relationships by facilitating design sessions, building strategic working relationships, and ensuring effective communication and feedback loops.
• Support process documentation and strategic roadmap development, and assist with overall office functions and other projects as assigned.

Required Qualifications

• Education: Bachelor's Degree (additional education may substitute for required experience as per the JHU equivalency formula)
• Experience Required: Five years of related experience, preferably in testing and business requirement gathering
• Demonstrated functional knowledge of Registrar’s Office functions including data management, student records maintenance, reporting compliance, and process improvement.
• Excellent leadership, analytical, problem-solving, and communication skills with the ability to manage multiple projects in a fast-paced environment.
• Proficiency in Microsoft applications (Word, PowerPoint, Excel, Visio) and familiarity with Lean and process mapping tools.

Preferred Qualifications

• Education: Master’s Degree
• Experience Required: Six years of related work experience demonstrating increasing responsibility
• Management consulting experience is strongly preferred.
• Experience in higher education, project management, student information systems, degree audit systems, Salesforce, imaging applications (OnBase), and business intelligence tools.

Benefits & Perks

• Benefits: Full-time position with a competitive salary and a comprehensive benefits package.