Entry-Level Computer Helpdesk Assistant

Florida Professional Group9 months ago
Sanford, Florida, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client is a well-known healthcare company with offices in Sanford. The Entry Level Computer Support Assistant is responsible for supporting the Help Desk Support Specialists – the go-to team for providing technical assistance and support related to computer systems, hardware, and software. This role involves answering queries, troubleshooting system and user issues promptly, and working closely with the IT team while interacting with system and computer users across the organization, including training users on basic system and computer functions.

Key Responsibilities

  • Support Help Desk Support Specialists with technical assistance for computer systems, hardware, and software.
  • Answer queries and address system and user issues in a timely and professional manner.
  • Collaborate with the IT team to resolve technical challenges effectively.
  • Assist in training users on essential system and computer functions.

Required Skills

Software Installation
Customer Service
Communication
Hardware Troubleshooting
Help Desk Support
Technical Support