Contact Center - Telephone Consultant
Job Description
Position Overview
Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? As a Telephone Consultant in our Contact Center, you will support members calling our 800 number by processing transactions, resolving problems, providing information, and making product and service referrals. Join our elite team of Telephone Agents and deliver exceptional service with a smile!
Key Responsibilities
- Delivers stellar telephone service and call resolution to members by handling incoming calls within pre-defined service parameters, utilizing effective problem resolution techniques, and ensuring follow-through to satisfy the member.
- Handles calls from at least 3 queues, gaining proficiency in credit card, online banking/mobile app, consumer loan, and knowledge services.
- Creates a positive, dazzling member service experience for both internal and external customers by consistently exceeding expectations with a courteous, knowledgeable, and professional approach.
Required Qualifications
- A minimum of six months customer service experience is required. Call center experience, including experience with credit unions, banks, or related financial institutions, is preferred.
- A minimum of one year call center or financial institution experience is required. Experience with credit unions or banks is also preferred.
Benefits & Perks
- One of San Diego and the nation's Top Workplaces three years running!
- Great team and company culture!
- Enjoy working in sunny San Diego!
- 18 days of PTO in your first year plus 12 holidays a year!
- 6% - 8% 401(k) match
- Full benefits package including medical, dental, vision, and life insurance.
Compensation
Base Pay/Salary: $20.00 - $25.00 an hour
The hourly rate range that we expect to pay for this position is $20.00 - $25.00. Actual base pay within this range will be determined by several components, including but not limited to relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.