Customer Service Representative I

Position Overview

This is an entry-level customer service and customer accounting position working in a highly interdependent team environment. The role primarily focuses on enhancing team performance and achieving customer satisfaction.

Work Location: 3647 Cortez Rd., Bradenton, Florida 34210
Work Hours: Monday - Friday, 8:00 am - 5:00 pm
Compensation: $17.36 - $21.70 per hour

Key Responsibilities

• Learn and execute a wide variety of entry-level customer service skills including policies, procedures, rates, and use of the customer information system.
• Engage in direct customer contact (phone and in person), properly processing customer requests, payments, and service orders.
• Maintain, update, and close customer information records and notes as required.
• Process financial transactions including customer payments, ensuring accurate computations and money counts.
• Communicate clearly and tactfully, and make appropriate decisions in line with established policies and procedures.

Required Qualifications

• High school graduate or equivalent.
• Minimum of two (2) years of clerical customer service-oriented experience.
• At least one (1) year of financial or cashiering experience (Utilities Department).
• Proficiency in computer operations, including the specialized Customer Service system and related software.
• Ability to maintain concentration while working at a computer workstation and effectively communicate both verbally and in writing.

Preferred Qualifications

• Prior experience in a customer service call or support center environment is highly desired.
• Achievement of all required skill levels in the assigned section (training provided).