Head of VIP

Head of VIP

About the Company

Forward-thinking crypto entertainment platform

Industry

Entertainment

Type

Privately Held

About the Role

The Company is in search of a Head of VIP to take the lead in defining and managing its global VIP function. This role is pivotal, as VIP operations are a key commercial driver for the organization. The successful candidate will be responsible for the end-to-end VIP function, including portfolio performance, proposition development, and player lifecycle management. A proactive and always-on approach is essential, with a focus on anticipating player behavior, identifying commercial opportunities, and mitigating risks. The Head of VIP will also be tasked with defining the VIP strategy, maintaining a competitive position, and ensuring the VIP proposition is culturally relevant and differentiated.

Applicants for the Head of VIP position at the company must have a proven track record in managing VIP portfolios within crypto casino or crypto iGaming environments, with a minimum of 5 years' experience in VIP leadership or high-value customer management within iGaming. The role requires strong analytical and strategic decision-making capabilities, as well as the ability to build and lead teams. A deep understanding of VIP player behavior and competitive VIP ecosystems is crucial, as is the ability to operate effectively in a fast-paced, always-on environment. The Head of VIP will also be responsible for establishing operational models, promoting a culture of ownership and accountability, and continuously improving tools and processes to support scalability.

Travel Percent

Less than 10%

Functions

• Sales/Revenue
• Account Management/Optimization